Return & Refund Policy
Easy & Transparent Returns
Return Eligibility
You may request a return if the product you received is:
- Damaged product
- Wrong product
- Defective product
- Incorrect item received
Return Period
Products must be returned within 7 days of delivery.
Non-Returnable Items
The following cannot be returned or refunded:
- Used products
- Damaged by customer
- Missing original packaging
- Certain special products (marked non-returnable on the product page)
Return Process
Contact Us
Let us know about the issue within the return period.
Provide Order Number
Share your order number and describe the problem.
Product Verification
We verify the product condition and your claim.
Return Approval
Once approved, we confirm the return with you.
Product Collection
We arrange collection of the returned product.
Refund / Replacement
You receive a refund or replacement as you prefer.
Refund Information
Refund processing time: 3–7 business days after the returned product passes verification.
Refunds are issued via bKash/Nagad/bank transfer or as store credit — whichever you choose when we confirm your refund.
Need Help?
We're Here for You
If you have any questions about a return or refund, our support team is ready to help.